Terms & Conditions
ServiceOne Home Warranty
Terms and Conditions/Service
Contract Agreement
1. In consideration for your payment to SerViceOne, and subject to all the terms of this Agreement, SerViceOne will arrange for a qualified service contractor and/or technician (“Independent Service Technician”) to repair the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear.
2. This Agreement only covers systems and appliances in single-family dwelling, individual condominium units, town houses and modular homes, multifamily homes' prices vary. Only those systems and appliances properly and permanently installed and located within the living area of the home will be covered. This Agreement will not cover systems or appliances within (i) commercial properties; (ii) residential properties used for business purposes, including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; and (iii) common areas of condominiums, multi-family houses and/or cooperatives(iv)foreclosed/short sale. This Agreement will not cover any system or appliance designated by the manufacturer as being used for commercial use.
3. Term. The term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following SerViceOne ’s receipt of all outstanding payments and premiums due to SerViceOne are received by SerViceOne (“Effective Date”) please add an additional 5 days for credit/debit card payments. In the event SerViceOne does not receive all outstanding payments and/or premiums outstanding, for any reason, your service contract term will not begin. Your service contract will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date (“Termination Date”). Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage.
5. Claims Procedure
5.1. Before Making a Claim. Prior to making a claim you should: (i) Immediately contact the proper authority in the event the malfunctioning appliance or system has the potential to cause injury to you or anyone else present in or near your home. (ii) Shut down the malfunctioning appliance or system to prevent further damage; and (iii) Determine if the malfunctioning appliance or system is covered under this Agreement.
5.2. If Covered. If this Agreement covers the malfunctioning appliance or system, you MUST contact SerViceOne PRIOR to obtaining service on the malfunctioning appliance or system. Your failure to contact SerViceOne prior to obtaining service may render your claim invalid. SerViceOne will not reimburse you if you use your own service technician without first obtaining SerViceOne ’s prior authorization.
5.2.1 SerViceOne Service Call Fee/Deductible. Each time an independent service technician is scheduled and dispatched to your home; you will be required to pay the SerViceOne Service Call Fee in the amount of $100 Dollars. You will be required to pay the SerViceOne Service Call Fee regardless of whether all or part of the claim is granted, excluded, limited or denied by SerViceOne. You will be required to pay the SerViceOne Service Call Fee once the Independent Service Technician begins travelling to your home, a separate service call fee will be charged for each issue, regardless of whether you are able to provide access to your home for the independent Service Technician or if you cancel the appointment while the independent Service Technician is travelling to your home. Additional charges may apply to the SerViceOne Service Call Fee. The SerViceOne Service Call Fee, which must be paid at the time and place or appointment, shall be paid by you to the Independent Service Technician or directly to SerViceOne, at SerViceOne 's option. In the event you fail to pay the SerViceOne Service Call Fee, you will not be able to schedule any additional service calls and your home service contract will be suspended until all outstanding fees are paid in full. Suspension of your home service contract will not alter or extend the Termination Date of your home service contract.
5.3. Contact Information. A SerViceOne representative can be reached by telephone at 8xx-xxxxxxx or by email at info@service-onewarranty.com
5.4. Non-Emergency Claims. To make a claim for repair you must contact SerViceOne within 3 days following discovery of the malfunctioning and/or inoperability of the system or appliance. The Independent Service Technician will be instructed to provide repair of the appliance or system within two (2) days during normal business hours and four (4) days on weekends and holidays following submission of the claim. If covered by this agreement, the system and/or appliance repaired will be paid for by SerViceOne within a reasonable time following submission of the claim. SerViceOne will not be liable for any delay in the repair of the inoperable appliance or system.
5.5. Emergency Claims. In the event of an emergency, for SerViceOne to make a determination if the system and/or appliance causing the emergency is covered under this Agreement, you must contact SerViceOne prior to having the repair/replacement work performed. In the event the emergency pertains to gas, fire or has the potential to cause injury to You or anyone else present in or near your home, you should take all reasonable steps, including, but not limited to, vacating the premises and contacting the proper authority to ensure the safety of You and those present. Once the determination is made by the proper authority that your home is safe to re-inhabit, you must contact SerViceOne immediately and advise them of this claim.
6. Covered Systems and Appliances.
6.1 Generally.
6.1.1. Proper Working Order. All systems and appliances must be in proper working order on the Effective Date of the service contract, as set forth in the schedule page accompanying this Agreement. Any pre-existing conditions or defects causing the malfunction of system or appliance during the term will not be covered by this Agreement. If a defective or malfunctioning system or appliance is discovered by an inspection company prior to the transfer of ownership of the property or by a utility company at the time of the transfer of ownership, said condition shall be deemed a pre-existing condition and not covered under this Agreement.
6.1.2. Manufacturer’s Warranty. All systems and appliances covered under either the manufacturer’s, distributors’, or any other express or implied warranty will not be covered under this Agreement. 6.2. Appliances Covered. This Agreement covers the following appliances:
6.2.1 Refrigerator. This Agreement covers one (1) refrigerator located within the kitchen of the covered home. This Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator. (i)control boards (ii) compressor (iii) thermostats (iv) damper control (v)wire harness (vi)evaporator fan motor(vii)condenser fan motors (viii) pressure switches (ix) relays (x) contactors (xi) start assist (xii) thermistors Excluded: (i)sealed system
6.2.2. Oven/Range/Stove Top. This Agreement covers all modules, components and parts of the gas or electric oven, range and stove top necessary to the functionality of the oven, range and/or stove top. (i) Burners (ii) control boards (iii)thermostats (iv) broilers (v) temp controls (vi) heating elements (vii) igniter (viii) ignition module (ix) spark igniters. Excluded: (i) range hood.
6.2.3. Built-In Microwave. This Agreement covers all modules, components and parts of the built-in microwave necessary to the functionality of the built-in microwave. Excluded: portable, combo or countertop microwaves.
6.2.4. Dishwasher. This Agreement covers all modules, components and parts of the dishwasher necessary to the functionality of the dishwasher. (i)Control board (ii) pump (iii) switches (iv) drain pump (v) temp control (vi) heating elements (vii) drain lines Excluded: (1) racks/rollers
6.2.5. Garbage Disposal This Agreement covers all modules, components and parts of the garbage disposal necessary to the functionality of the garbage disposal.
6.2.6. Clothes Washer/Clothes Dryer. This Agreement covers all modules, components and parts of the clothes washer and clothes dryer necessary to the functionality of the clothes washer and clothes dryer. (i)Motors (ii) drain pumps(iii) control boards (iv) gas vales(v)heating elements (vi) igniters(vii) thermostats(viii) fuses(ix) wire harness(x) ignition modules(xi) tub assembly(xii) tub bearings(xiii) motor bearings Excluded:
6.2.7. Water Heater. This Agreement covers all modules, components and parts of the water heater necessary to the functionality of the water heater. (i)Control board (ii) thermostats (iii) gas valves (iv) burner assembly(v) heating elements(vi)pressure switches(vii)thermocouple(viii)ignition module(ix) and igniter Excluded: solar or tankless water heating systems, leaks and pumps. Systems Covered. This agreement covers the following systems:
6.3.1. Plumbing System. This Agreement covers the following plumbing system components: (i) line leaks in water, drain, waste or vent lines not caused by damage resulting from freezing or from roots; (ii) line breaks in water, drain, waste or vent lines not caused by damage resulting from freezing or from roots; (iii)toilet bowls; (iv) toilet tanks; (v) toilet flushing mechanisms; (vi) angle stops; (vii) risers. Excluded: (i) water softeners; (ii)slab leaks; (iii) polybutylene pipes.
6.3.2. Plumbing Stoppages. This Agreement covers stoppages in drain, vent and sewer lines up to 100 feet from access point, except if caused by roots. Mainline stoppages are only cleared when there is an accessible ground level clean out. This Agreement does not cover Stoppages caused by collapsed, damaged or broken drain, vent or sewer lines outside the confines of the main foundation if the home. Stoppages due to roots or foreign objects. If the lines are broken or infiltrated by roots or are otherwise stopped by roots, even if the break, infiltration or stoppage is within 100 feet from the access point, it is not covered. Access to drain or sewer lines from the vent or the removal of the water closet. Costs to locate, access or install a ground level clean out. Septic tanks.
6.3.3. Heating System. This Agreement covers ALL module, components and parts of the heating system necessary to the functionality of the heating system. This Agreement covers the primary heating system of the covered home. (i) Condenser Fan motors; (ii) compressors; (iii) condensers (iv)thermostats (v)Capacitors (vi)relays (vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) inducer motors (xiii) defrost boards (xiv) Blower motors (xv) heating elements(xvi) igniters) xvii) ignition modules(xviii) burner assembly(xix)pressure switches) xx) thermocouple. Excluded: solar heating systems or zone systems or wall units or the components thereof, (i) air cleaners; (ii) humidifiers;(iii) flues; (iv) coils; (v) heat exchanger;(vi) geothermal heating/cooling units; (vii) pumps 6.3.4. Electrical. This Agreement covers the following electrical system components: (i) wiring; (ii) service panels; (iii) sub-panels (iv) switches; (iv) breakers; (v) outlets; (vi) junction boxes; (vii) ground fault interrupters; This Agreement does not cover damage to the electrical system caused by flood, fire, water, rust. This Agreement does NOT cover the following list of modules, components and parts relating to the electrical system: (i) fixtures; (ii) inadequate wiring capacity; (iii) attic/exhaust fans; (iv) damage caused by a power surge; (v) damage caused by a power failure(vi)wire tracing. Excluded: (i) crushed ductwork; and (ii) improperly sized ductwork/duct system.
6.3.5. Ducts. This Agreement covers all ducts from heating and/or cooling unit to the point of attachment at registers or grills. Excluded: (i) crushed ductwork; and (ii) improperly sized ductwork/duct system. 6.3.6. Air Conditioning (Central). This Agreement covers the primary floor air conditioning unit of the covered home. This Agreement covers the following air conditioning components: (i) Condenser Fan motors; (ii) compressors; (iii) condensers; and (iv)thermostats (v)Capacitors (vi)relays (vii)Contactors (viii)pressure switch (ix)thermistor (x) cut in switches (xi) transformers (xii) Start Assist (xiii) defrost boards (xiv) Blower motors Excluded: window, wall, portable air conditioning units. This Agreement does not cover (i)Freon; (ii) geothermal systems;(iii) air filtration systems; (iv) humidifiers; (v) condensation leaks; (vi) mismatched systems;(vii) freon leaks;(viii) damage caused by freon leak.
6.3.7. Garage Door Opener. This Agreement covers the following garage door opener components: (i) control board; (ii) motors; (iii) chains; (iv) belts; (v) gears; (vi) pulley; (vii) sheave fork; (viii) axle bolts; and (ix) switches. Excluded: (i) garage doors; (ii) springs; (iii) brackets; (iv) tracks; (v) rails.
6.3.8. Ceiling Fan. This Agreement covers all modules, components and parts of ceiling fan affixed in the covered home necessary to its functionality. Excluded: (i)lights
6.4. Additional Coverage Options. The following is a list of covered systems and appliances which You have the option to purchase from SerViceOne. The following components will only be covered if You advise SerViceOne that you wish to add the additional home warranty coverage and SerViceOne is in receipt of the additional payment for said coverage. You may purchase the additional for up to thirty (30) days following the Purchase Date of the home warranty coverage but coverage for the additional coverage option will not take effect until payment is received by SerViceOne for the additional coverage and the addition coverage will terminate on the Termination Date.
6.4.1. Plumbing and Lighting Fixtures. Plumbing fixtures: faucets filter, showers head, shower arm, electrical switches, smoke detector, florescent fixtures, Outlets, Dials, Knobs, Cartridges.
6.4.2. Limited Roof Leak. This Agreement applies to roof leak repairs over the occupied living area of single-family homes only. This Agreement covers the roof leaks only. Excluded: (i) patios;(ii) metal roofs; (iii) shingles;(iv) cracked and/or missing material; (v) tiles; (vi) tar and gravel; (vii) flat or built-up roofs; (viii) structural leaks; (ix) gutters; (x) downspouts; (xi) skylights; (xii) flashing;(xiiii) solar components; (xiv) attic vents; (xxv) satellite components; (xvi) antennae; and (xvii) chimney components. This Agreement does not cover repairs requiring partial or complete replacement of the roof.
6.4.3. Pool/Spa Equipment. This Agreement applies to the following list of pool/spa components: (i) pumping system; (ii) filtration system; (iii) heating system. This Agreement covers both the pool and/or hot tub or spa if they use common equipment. In the event the pool and spa or hot tub do not use the common equipment, then only one will be covered. Excluded: portable pools, spas or hot tubs. (i)computerized control boards; (ii) heat pumps; (iii)leaks.
6.4.4. Well Pump. This Agreement covers all components of well pump, provided the well is the primary water source to the covered home. Excluded: (i)holding and storage tanks; (ii) piping or electrical lines (iii) booster pumps.
6.4.5. Sump Pump. This Agreement covers all components of sump pump for ground water, provided the pump is within the foundation of the covered home. Excluded: (i) portable pumps; and (ii) sewer ejector pumps.
6.4.6. Central Vacuum. This Agreement covers all modules, components and parts of central vacuum system necessary to its functionality. Excluded: (i)clogged pipes.
6.4.7. Second Refrigerator. This Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator. (i)control boards (ii) compressor (iii) thermostats (iv) damper control (v)wire harness (vi)evaporator fan motor(vii)condenser fan motors (viii) pressure switches (ix) relays (x) contactors (xi) start assist (xii) thermistors Excluded: (i)sealed system
6.4.8. Stand Alone Freezer. This Agreement covers all modules, components and parts of a standalone freezer necessary to its functionality. (i)control boards (ii) compressor (iii) thermostats (iv) damper control (v)wire harness (vi)evaporator fan motor(vii)condenser fan motors (viii) pressure switches (ix) relays (x) contactors (xi) start assist (xii) thermistors Excluded: (i)sealed system
6.4.9. Lawn Sprinkler System. This Agreement covers all mechanical components that affect operation. Excluded: lack of water pressure- Damage due to (i) freezing, (ii)heads.
6.4.10. Septic System Coverage. Aerobic pump, sewage ejector, jet pump, septic tank Excluded: Tile fields and leach beds, leach lines, lateral lines, insufficient capacity, clean out, pumping.
6.4.11. Refrigerator's Ice Maker. This Agreement covers all components and parts. (i)ice maker (ii)motor (iii)thermostat Excluded: (i)Stand-alone ice maker, (ii)dispenser, (iii)valves(iv)water line.
7. Independent service technicians. SerViceOne has the exclusive right to select a service technician to perform the necessary repair and/or replacement services. SerViceOne will not reimburse you in the event a service technician performs, or attempts to perform, any repair and/or replacement services without first being authorized by SerViceOne. If You experience any difficulties or have any disputes with an independent service technician, you must contact SerViceOne immediately.
8. SerViceOne 's Option. SerViceOne shall have the sole and exclusive option to: (i) Select the Independent service technician to perform repair and/or replacement services. (ii) In the event a covered system or appliance is deemed irreparable, or it is not cost effective to repair, SerViceOne may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced. (iii) In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by SerViceOne, SerViceOne may choose to pay a cash settlement for the irreparable component of the system or appliance. SerViceOne is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced. (iv) Select the manufacturer, make and model of any replacement parts used in the repair of the defective system or appliance; and (v) Obtain a second opinion about the cost of replacement without any additional cost to You.
9. Exclusions to Coverage.
9.1 Exclusions Generally. The following is a list of systems and/or appliances that are NOT covered by this Agreement. In the event this paragraph conflicts with any other provisions in this Agreement, this paragraph shall be controlling.
9.1.1. Hazardous Material. This Agreement does not cover any systems, appliances and/or services relating to hazardous or toxic material including, but not limited to, acids, asbestos, lead and lead based products, red-tagged units, gas leaks, carbon monoxide leaks, and any other hazardous contaminants.
9.1.2. This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or appliance. You are responsible for providing annual maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such items. SerViceOne reserves the right and may request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $150.00. For example: heating and a/c systems require periodic cleaning and/or replacement of filters and cleaning of evaporator and condenser coils. Water heaters require periodic flushing. This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, freon, damage caused by freon leak, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures, upgrades.
9.1.3. Acts of Nature. This Agreement does not cover systems or appliances that require repair as a result of Acts of Nature.
9.1.4. Foundation/Structure. This Agreement does not cover any damage and/or defects to the structural components of the covered home, including, but not limited to, the foundation and any beams of the covered home.
9.1.5. Manufacturer's Defect. This Agreement does not cover any system or appliance that has malfunctioned as a result of the manufacturer's defect, recall and/or defective materials or parts.
10. SerViceOne 's Liability.
10.1 SerViceOne will not be responsible for matching a system or appliances color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment (hvac), the repair/replacement allowance is up to $2000. For appliances, plumbing and electrical (non-heating or cooling) the repair/replacement allowance is $500. For additional coverage options the repair/replacement allowance is $400. If Freon coverage is
SerViceOne ed as an option, the limit is $250.
10.2. Removal/Disposal. SerViceOne will not be responsible for any costs associated with the removal and/or disposal of any system and/or appliances repaired, or any waste or debris associated with the repair and/or replacement services.
10.3. Local/State/Federal Government Violation. SerViceOne will not be responsible for repair of any system or appliance which said repair would violate any local, state and/or federal laws, rules, codes or regulations. If a system or appliance cannot be repaired or replaced without violating a local, state or federal law, rule, code or regulation, then SerViceOne 's liability will be limited to a cash settlement which shall be in an amount not to exceed the depreciated cost of the product in need of repair. If a violation of any local, state and/or federal law, rule, code or regulation is discovered before or during the repair service, SerViceOne will not be required to initiate and/or complete the repair service until the violation and/or potential violation is corrected by You. SerViceOne will not be responsible for any additional costs associated with the correction of the violation and/or potential violation. SerViceOne will not be responsible for any improvements, services and/or costs required to comply with any local, state and/or federal laws, regulations, ordinances.
10.4. Access. It is your responsibility to provide access to the system or appliance in need of repair. 10.5. Delay. SerViceOne will not be responsible for delays in repairing or replacing a system or appliance resulting from events beyond its control.
11. Hold Harmless. You shall keep, save and hold harmless SerViceOne from all damages and liability arising out of any fault or negligence by You or any failure on Your part to comply with any of the covenants, terms and conditions herein contained. In case SerViceOne shall, without fault on its part, be made a party to any litigation commenced by or against You, you shall protect and hold SerViceOne harmless and shall pay all costs, expenses and reasonable attorneys' fees incurred or paid by SerViceOne in connection with such litigation. You shall also pay all costs, expenses and reasonable attorney's fees that may be incurred or paid by SerViceOne in enforcing the covenants and terms of this Agreement. We are not liable for the negligence or other conduct of the Service Provider, nor are We an insurer of Service Provider’s performance.
11.1. Change to Terms of Service. SerViceOne Home Warranty reserves the right to revise Terms of Service at any time and users are deemed to be apprised of and bound by any changes to these Terms of Service.
12. Consequential Damages. This Agreement does not provide coverage for damage caused by a malfunctioning or inoperable appliance or system, including, but not limited to, water, fire and mold spores. SerViceOne, its employees, agents, shareholders or parent company shall in no way be responsible for any damages, whether in contract or tort, for any malfunctioning or inoperable appliance or system.
13.1. Cancellation by SerViceOne. SerViceOne may cancel this Agreement, therefore voiding this Agreement if it is deemed that You have either: (i) Fraudulent conduct by You. (ii) Misrepresentations by You. (iii) Failed to make the require payments to SerViceOne; (iv) Upon mutual agreement between You and SerViceOne. In the event SerViceOne agrees to allow You to cancel after the thirtieth day, the You shall be entitled to a pro rata refund of payments made regarding Your home service contract for the remaining term, less an administrative fee and any service costs incurred by SerViceOne.
13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, you shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged, and any service costs incurred by SerViceOne Home Warranty. 14. Renewal-Transfers. In the event You wish to renew this Agreement for an additional term, as set forth in the schedule page accompanying this Agreement, you must contact a SerViceOne representative prior to the expiration of your current term. You will be notified by a SerViceOne representative as to the new rates and the new terms of coverage. SerViceOne reserves the right to deny your request for renewal for any reason and change the rate and terms of coverage for the renewed term. If the covered property changes ownership during the contract term,
please call
8xxxxx-xxxx for further information to transfer coverage to the new owner.
14.1. Automatic Renewal. In the event You SerViceOne the monthly payment option and SerViceOne elects to renew your contract, SerViceOne will notify You of the rate and term for the renewal period during the tenth month of Your contract and You will be automatically renewed for an annual coverage period unless you notify SerViceOne in writing thirty (30) days prior to the Termination Date. Your first payment for the renewed term will be deemed as authorization for another twelve (12) month term.
15. Arbitration. Any disputes resulting from this Agreement or any dispute resulting to SerViceOne 's home warranty service shall be construed and enforced under the laws of the State of New Jersey. You hereby submit to the jurisdiction of the courts of New Jersey and waive any objection to venue with respect to actions brought in such courts. Except where prohibited, you agree that any and all disputes, claims and causes of action arising out of or connected with this Agreement shall be resolved individually, without resort to any form of class action, and exclusively by the American Arbitration Association in the State of New Jersey. Controversies or claims shall be submitted to arbitration regardless of the theory under which they arise, including without limitation contract, tort, common law, statutory, or regulatory duties or liability.
16. Severability. If any provision of these Terms and Conditions is held invalid, illegal, or unenforceable, the validity, legality, or enforceability of the remaining provisions shall in no way be affected or impaired thereby. terms may vary state to state/ Texas Customers Policy administered by XPD/SerViceOne Home Warranty By requesting a quote from SerViceOne Home Warranty, you provide your consent for SerViceOne Home Warranty to contact you via phone, email, text, pre-recorded messages as well as your mobile number using automated technology regarding select offers.
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